Shipping & Delivery
Goods are posted Standard Delivery (£4.25) via Royal Mail. Your parcel will be delivered 3-5 working days from date of shipping, with Signed For (£4.95) service requiring a signature upon delivery. We aim to despatch all orders on the same day. If an order is placed after 3pm, please allow an extra working day before your goods are delivered. Any orders placed on a weekend or Bank Holiday will be processed the following working day. Our carrier will deliver your parcel anytime between 9am and 6pm.
UK Next Day Delivery (£8.95) service is available on all UK deliveries but orders must be placed before 1.00pm, Monday – Friday, for the parcel to be delivered on the following working day.
If you have any specific delivery requirements please leave a message when placing your order and we will be more than happy to help.
We cannot be held responsible for any loss or damage to garments during delivery. This includes delivery on purchase and delivery on return.
We offer free UK delivery for orders over £50*.
*Excluding Sale items.
Click & Collect – Pownall Hall School Only
You can purchase goods online and collect from the school. Simply select ‘Click & Collect from School’ from the delivery options at the checkout. We will notify you when your order is ready to collect. Please ensure that you print out your order confirmation to bring along with you. If you make your purchase using your credit or debit card then you will also need to bring this along with you too.
Please note your school shop opening hours on the Contact Us page.
All Click & Collect in School orders requiring an exchange or refund can be done so by returning the items to the school shop.
Customer satisfaction is our priority. If you are not entirely satisfied with your purchase we will be happy to refund/exchange any items purchased, provided they are returned in their original condition, with all tickets and tags attached.
If you wish to cancel or refund/exchange your order please email firstname.lastname@example.org stating the following:
Reason for return:
Items wishing to be refunded must be returned within 28 days of receipt. Ensure that all returned goods are complete with original tags and packaging, are unworn and not damaged, marked or used in any way. Items that are returned without tags, have signs of wear or damage in any way will be refused and sent back at your expense.
We are unable accept returns on earrings, swimwear or underwear due to hygiene reasons. We regret that we are unable to offer refunds on any Sale items unless proven faulty. We will be happy to offer a like for like, size exchange or credit note for any unwanted Sale items, provided the items are re-saleable with all tags attached. This does not affect your statutory rights.
The returned item is your full responsibility until it is signed for as received by us. We strongly advise sending the return directly to us at the school shop or via a recorded, express courier service. We cannot be held responsible for returned items that are lost or damaged in the post.
Once your return has been received it will be processed and a refund will be issued within 28 days. Refunds will be given less all postage charges. Please note, we can only refund to the card/payment method used for purchase.
We have three options for exchanges:
1. You can post your items to the return address mentioned on the mail bag and re-order online.
2. You can email us (email@example.com) with your exchange request and mention the days/times that are suitable for the courier to call. Our courier will deliver the new items and collect the unwanted items from you at the same time. The courier charge for the exchange is £4.95.
3. You can attend one of the Summer pop ups (Wilmslow High) or visit the school shop (Pownall Hall and Ryleys) for a free exchange. Opening times/dates are online.